Milt C. I would like to submit this short Letter of Appreciation to Mr. Luis Ramirez and the Staff of Consumer Rights Protection Center LLC. During June of 2021 my wife and I had purchased a Toy Hauler Travel Trailer at a local dealership after thoroughly researching the reputation and quality of the manufacturer. After making payment on the trailer we were informed that were issues with the unit that would prevent us from utilizing it. From the day we first took possession we had numerous complaints with broken or non-functional items with little to no success in getting them resolved. Bottom line was that in the first year of ownership the trailer was either in the shop for repair or sitting unusable awaiting repair all but about six weeks. We tried to work with the Dealership and the Manufacturer on our own and they were unresponsive in even our basic request to have the one year warranty extended. By May, 2022 we had finally given up trying to get help from the Dealership and Manufacturer and we located Luis Ramirez and Consumer Rights Protection Center, LLC on the internet while researching Travel Trailer “Lemon Law” issues in Arizona. I made initial contact with Luis Ramirez on 5-15-2022 and requested a Free Evaluation of our claim. I received a very well written and detailed response from Luis on 5-17-2022. He explained in great detail what the process would entail if we had a valid case, time lines involved and recourses should the proceedings not result in a satisfactory resolution for us. He was very thorough and he provided the numerous options available and the potential for an out of court settlement based on the facts that we could prove through documentation. Because of Luis’ professionalism and genuine concern regarding our case we elected to proceed. From the beginning Luis was in constant contact with us through more than 34 E-Mails and numerous phone calls and he updated us every step of the way. He described his interaction with the Manufacturer and what he recommended we should demand for compensation. Even when I proposed three separate “recommendations” he sat down and discussed each one with me and why he thought the “Pie in the Sky” take the trailer back would likely not receive a favorable return. After much discussion we agreed on an upper limit to demand for compensation and we revised that figure several times as the negotiations continued with the Manufacturer trying to undercut the amount and us holding the upper ground. On July 29, 2022 I was notified that the Manufacturer had agreed to our final offer and that we could expect payment within several weeks. Luis provided all necessary documentation to us and handled 100% of the interaction with the Manufacturer. On August 22, 2022 I was notified that Luis had received the money transfer from the Manufacturer and our settlement check arrived in the mail the next day. Needless to say we have been very pleased with every contact we have had with Luis who personally handled every single contact with us in person. The entire process from first contact until we received our settlement was 3 months which was right on his estimate. I can not thank Luis and his staff enough for the personal and professional manner in which he fought for our rights. I highly recommend Luis Ramirez and Consumer Rights Protection Center, LLC. Carter S. You made my life so much simpler when I decided to seek out justice from Toyota! I am so young, and when Toyota started to take advantage of that, they started to treat me unfairly and poor. You took my case without hesitation and helped me seek much needed recovery from this corrupt manufacturing company. As well as communicating each step, giving me the option to accept or decline offers, while providing your expert opinion, was phenomenal. I just want to thank you once again, and I will definitely pass your information along if I know anyone who is also seeking justice from a manufacturer. Joe J. I want to thank you for making all this possible. When the nightmare began 2 weeks after purchasing the Niro, and Kia was not able to remedy the situation on a vehicle that they manufactured, I am extremely fortunate to have chosen you at the Consumer Rights Protection Center. Because of your professionalism, diligence and expertise in the Law, I am happy to say that my problem has been solved and that it wouldn’t have been possible without your help. Thank you Mr. Ramirez Mike L. I really appreciate all that you did for us. You were very patient with me and professional. I can’t thank you enough for all that you did. God bless you Carlos R. Thank you so much for the great work! You have been wonderful from the start and very clear! Our goal was met! We wanted more, you you helped with that! We will definitely recommend you if someone else needs support! Thank you! Curt W. It was a pleasant and speedy process from the start to finish on the settlement that you secured for us. I feel that we were well represented by you and your firm and that you were truthful and upfront on what we might expect at the end of this process. We had never been through this type of situation before, but I do not think it could have been done any quicker or better by anyone else and if I run across anyone in need of this type of representation I will surely recommend you. Brett B. I appreciate all of your help with this case. You have been very professional and gave me realistic expectations from the time I first contacted you. I will definitely refer family and friends to your firm should the need arise. Michael S. I really appreciate all the time and energy you spent on this case. I went into this with zero expectations and the end result was unexpected so I thank you for that. Mark L. I was pleased with the service you provided, especially the phone calls during the difficult time when I thought everything was going to hell in a hand basket, as my mother was prone to saying. I will certainly refer you to others who might be in a similar situation. Receya K. I really do appreciate you fighting so hard for my family during this time. Thank you so much for everything you’ve done! You were a pleasure to work with. Virginia W. I received my settlement check yesterday. I can’t thank you enough! I really thought I was just out of luck. I can’t believe you were able to get the problem solved and so quickly! I sent you my original problems and though it was not covered under the lemon law it was still an issue that I was compensated (due to you) for. People I have told about the problems and how you were able to remedy are so surprised and impressed! Again, thank you so very much! John P. I appreciate Mr. Luis Ramirez’ help. I bought a car…around 15,000 miles it developed an engine problem that [the manufacturer] failed to resolve after five visits to the dealership for repairs. Because I did not contact a lawyer before the warranty expired, I was not able to recover the full value of the car as a lemon, but Mr. Ramirez was instrumental in recovering enough that I should be able to keep the particular part of the engine repaired and working for the life of the car. Thank you, sir. Scott N. Thank you for all that you have done for me. Thanks to your advice I feel I received a fair settlement for the issues I have been facing. If I ever have anymore issues arise that I feel you can help me with I will be sure to contact you first. I will also not hesitate to recommend you to anyone I come in contact with that are facing similar issue. As you do an excellent job representing your clients, but more importantly to me is you made sure I understood what was going on at all times. Again I would like to thank you for all your help bringing this issues to a fair conclusion. Heath H. We received the check yesterday, just wanted to thank you for your help getting this resolved. It wouldn’t have happened without your help. We appreciate you going to bat for us. Wally M. I’ve been trying all day to come up with the words that would express my appreciation for what you did for me. THANK YOU doesn’t seem enough! After over 2 months of getting the runaround from [the manufacturer], and then them telling me it was a maintenance issue and it was my fault. They ended our discussion on a mean call… Somehow I ended up with you, to this day I don’t know it happened, but it was very fortunate for me. You went way beyond what you could of done to help me. I will never forget your help of a total stranger! And I hope any and all people with vehicle disputes some how find you. Ren S. Thank you so much. I am so glad to cooperate with you. You are patient and professional. I did this only by email with you, but you do a lot. Thank you again. If my friends has some problem I will refer you but I hope they don’t need you…haha… Richard P. We would like to thank you for your representation of us dealing with our 5th wheel issues. We did attempt to handle this on our own and didn’t have much success. We only got the manufacturers attention after retaining your services. (Again, thank you) At the end of the day, we were happy to have you on our side. We wouldn’t hesitate to call you again or recommend if circumstances occurred. Steve B. I received the check and deposited it. Thanks for all your work and patience. It’s a great service for people like me that have no means to get legal help! I will highly recommend it to friends & family! Beatriz T. I can’t thank you enough for all your assistance, guidance and efforts in resolving this long nightmare. You have been wonderful to deal with and always kept us in the loop with clarity and full disclosure. This is the 1st time that we have ever sought legal assistance and I have to say that you made it smooth and comforting. Doug Y. Thank you for representing me in this Lemon Law case against General Motors! I greatly appreciated your legal representation, professionalism and communication throughout the process. I highly recommend the Consumer Rights Protection Center, LLC to others that wish to pursue some level of requital associated with a ‘lemon’ automobile. Andrew D. Thank you so much for all you have done on my behalf. I never thought I would need a lawyer for anything, but you made this as painless as any legal issue could be. Thanks again for all your help in this matter. Desiree S. Mr. Ramirez helped me greatly with settling [my] claim. I bought a brand new [vehicle] in 2015 and unfortunately, it had several problem. I had many repairs done through warranty, but it was very frustrating, to say the least. I ended up exploring my options for Lemon Law only to find out I had just missed the deadline for filing a Lemon Law claim. I was referred to Mr. Ramirez by an attorney friend of mine to pursue a claim. Mr. Ramirez was very professional, knowledgeable, and stayed in communication the entire time. The end result was [the manufacturer] agreed to repurchase the vehicle as a “buy-back” by paying off the loan along with providing me a check for what I paid for the vehicle in its entirety. This was totally unexpected and I know this probably would not have been the outcome if Mr. Ramirez did not pursue the claim. I have and will refer this law firm to anyone seeking a consumer rights protection claim involving a vehicle. Mike S. Thank you for your diligence in taking care of this. I had concerns along the way which you handled with truth and patience. I will gladly recommend you and your firm to anyone that needs help in dealing with the big auto company. Have a great year and keep up the good work. Elizabeth and Joseph S. We appreciate your hard work and dedication in helping us to get a winning settlement from Ford. I know that we would not have gotten it without your help and expertise! Thanks again! Amstrong G. I want to thank you for your aggressive representation on my behalf. I also appreciated the time you took to discuss the case with me, answer my questions, and provide me with solid and easy to understand advice and counsel. I will certainly recommend your law firm to my family and friends. Isaac A. Thank you for your service. As a first time plaintiff in a case, you made the process extremely easy and painless. I appreciate the effort you made in securing the settlement I deserved. I will not hesitate to contact you and your firm in the future should a similar incident arise. Susan D. I wanted thank you for working with me in handling things so I didn’t have to appear in the arbitration or go to court. It took a little more time then I expected but all came out well. Should I hear of someone needing an attorney for problems like this you will be the first I would recommend. Steve B We recommend your lawfirm to anyone who has hit dead ends working with the manufacturer on their own. It’s sad, but true, that they were only willing to listen and negotiate once we obtained representation. We are happy that we were able to get some relief from Chrysler, and can only hope others don’t get discouraged, and seek representation in their matter. It’s well worth it, and the outcome and professionalism of your office was appreciated. Vance & Laura N. We received our check last week and we just wanted to thank you for helping us in our case against Ford. We were absolutely so frustrated in trying to deal with them ourselves that we felt our only option was to hire an attorney. My husband found your firm online, we called you and the rest is history. You were easy to work with and we will never regret our relationship with your firm. Your were efficient, prompt, courteous and friendly. I would highly recommend your firm to anyone in the future. Please feel free to use us as a reference. Scott W. Mr. Ramirez. Although I was referred to your company by a friend, I was still a bit skeptical about hiring an attorney to handle my vehicle issues. I felt like I could handle this problem on my own. Now that the process is complete, I wish I would have called sooner! …Throughout the entire process, I was kept informed of the status. You always answered my phone calls and/or returned my email within 24 hours. I felt like I could relax and let you do the heavy lifting. The end result was better than expected. You never over promised and always over delivered. Feel free to have any potential clients contact me as a reference. Stephen J. I did receive the settlement check on Saturday. Thank you for your help in this case. I was grateful to get $2000 more then what Kia had offered me initially. Bill C. Carol and I appreciate the attention to detail from your office and how easily you guided us through the process. Daniel F. I received the settlement check in the mail today, and am very happy you were able to get Ford to settle. You and your firm for sure did a first class job with all the paperwork and negotiations that was required to get to the settlement point. I am very happy that I was able to obtain your firm on my behalf. You will always come highly recommended by me and feel free to use my name or have anyone thinking of hiring your firm talk to me. Jared S. I wanted to thank you for your hard work on my case. Your communication with me throughout the process has been excellent. Your timeline of how the case would go was also spot on. Shannon & Denny P. We want to thank you for the work you did in getting our settlement. You did exactly as you said you would do, informed us if we were offered a fair settlement, answered our calls in a timely manner, and helped us stand up to Winnebago, La Mesa , Cummins, and Lippert. Don & Lois Y. Thank you so much for your services. We are very pleased with the results. Thank you for getting the money back for us. We appreciate all the work that you did and would and will recommend you to any person wanting to know about the lemon law. Jacquelyn P. Thank you so much for your help with this matter. So many people told me to just trade my car in, but I have a conscious and did not want anyone else to be stuck with it. I would have just been happy with them paying off my car, you and enough for a small down payment. I could have never imagined that it would have turned out so well. I really do appreciate everything you have done for me. Rob B. Thank you again for the help with KTM. I went as far with them as possible on my own with no result. Thank you for your assistance in this matter. I’ll be sure and forward your information to anyone that can benefit from your services. Jim I. I personally want to thank you and your firm for the way your handled this situation. From the start, I felt very comfortable that you recognized what I went through with the numerous visits to the dealer to get my car repaired. You were a true professional and explained the entire process thoroughly. You responded to calls and emails quickly and always had my best interest in mind through the negotiating process.